The 3 Steps to Communication


Today I’m talking about communication and the importance of it in our lives in order to more effectively succeed in today’s world. We hear about it everyday, the husband that doesn’t talk to the wife, the children who don’t listen to their parents or even the disconnect of communication of employee and manager in the workplace. So what does it really take to communicate effectively and get your idea across and vice versa? In this article, we will learn the three most important things we need and we will succeed in becoming a better communicator as well as someone sought out as a sounding board for others.

The three steps for effective communication are as follows:
(1) Listening.
(2) Learning.
(3) Acting on Information relayed to you

Learn to Listen
This is the first step that you need to really to pay attention. Want to win an argument? Be the one who listens more in the argument and you won’t fuel the other person’s need for dialog. Respond with phrases like “ I understand what you are saying” or “I’m sorry you feel that way” can certainly squash an argument faster than it began. Can’t effectively communicate with a spouse or loved one? Be the better listener in the conversation and really understand what they are trying to say. Don’t just randomly exchange dialog for the sake of exchanging dialog, but learn to be a good listener. Usually in a break in communication is caused by one party not listening or understanding properly what the other party is saying. So start trying to be a better listener from today and you will see your communication improve.

Concentrate on Learning and Disseminating Communication
After listening in communication, the next step is to really learn or disseminate what the other party is saying. You need to take the information given to you and really ask what this other person/party is really saying. For example, your kid may say to you “Why can’t I hang out with the other guys tonight?” It’s up to you to learn what they are really saying. Obviously, it may be reasonable to assume that you think your kid just wants to hang out with their peers. If you look closer, you may see that the reason why he may want to hang out is that he shares a real bond with that group and likes the time he spends with them. Further looking at the same conversation, it might be that they want to hang out in a not so pleasant part of town. Instead of responding harshly with an ‘Absolutely not!’ remark, it may be prudent to communicate further that you “respect where he is coming from but it is the area of town that you don’t like” You may actually make a compromise in communication and let him hang out in a more descent setting and may make both parties at ease resulting in effective communication.

Act on Information relayed in Communication

Once you have listened to the conversation communicated and learned / disseminated what was communicated, only then should you act on the information relayed to you. For example, your boss may have relayed to you that a report needs to go to the accounting department. If you didn’t ask the right questions, you might land off the report in the Accounts receivable part of the Accounting department instead of the Accounts payable, possibly earning a reprimand from your boss, which you may have not communicated properly in the first place. As you can see, this is where communication breaks down and even relationships can be hurt for no good reason. So always act on information only once you have listened effectively and learned what the other party is saying in order to reach an intelligent decision to act on.

Please find a video on Effective Communication that can help in your own communication with others. Only when we communicate effectively can we be successful with other parts of our lives.

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Category: Financially Elite Blog, Personal Development